Delivery and Refund Policy

  1. All goods are not refundable.
  2. Shipping charge would be advised on your final amount of purchase before proceeding with the full transaction.
  3. All deliveries are only within Malaysia. Street names and POS code must be correct and accurate.
  4. Shipping period would take three (3) to seven (7) working days depending on the courier company (Sabah & Sarawak requires more working days).
  5. We cannot guarantee any firm delivery time and will not be liable for any delay in its delivery services, if the delay has been due to causes beyond the control of 1Balcony.
  6. Tracking number is available for you to receive the shipping confirmation via WhatsApp with a tracking link for your parcel. So, it is IMPORTANT to provide us your contact number in the purchasing process.
  7. If you are not at home to receive your purchased order, please contact the courier service within a stipulated timeframe for next deliveries or pick up.
  8. We only use standard packaging materials for all orders.
  9. For more information, you may contact our customer care team at info@1balcony.com or +603-22888588 / +6017-5432226 to assist you on the matter you are facing.